Where we deliver
Our website delivers to addresses across India. For deliveries outside India, please call us before ordering.
Orders in Gandhinagar city are delivered by our own local team. Orders anywhere else in India are sent by courier, currently Delhivery.
Delivery charges
Delivery is free on orders of ₹1,000 and above anywhere in India, and on orders of ₹300 and above in Gandhinagar city. Smaller orders pay a flat charge based on the order value:
| Delivery area | Order value | Delivery charge |
|---|---|---|
| Gandhinagar city | Up to ₹299 | ₹40 |
| Gandhinagar city | ₹300 and above | Free |
| Rest of Gujarat | Up to ₹500 | ₹50 |
| Rest of Gujarat | ₹501 – ₹999 | ₹70 |
| Rest of Gujarat | ₹1,000 and above | Free |
| Rest of India | Up to ₹500 | ₹60 |
| Rest of India | ₹501 – ₹999 | ₹90 |
| Rest of India | ₹1,000 and above | Free |
The exact charge for your address is shown at checkout before you pay. Product prices already include taxes.
Dispatch and delivery times
We dispatch orders within 1–3 working days of payment. Courier delivery then takes 3–7 working days, depending on your location.
- Gandhinagar city: delivered within 24 hours of your order by our local team, between 10:00 am and 8:00 pm.
- Rest of Gujarat and India: 3–7 working days after dispatch; remote areas and the North-East can take longer.
Sundays and public holidays are not working days. During Diwali and other festivals, and in heavy rain or floods, dispatch and delivery can take a few extra days. Delivery dates are estimates, and a late or early delivery does not entitle the customer to compensation (see our Terms & Conditions).
Tracking your order
You get an order confirmation email as soon as your payment goes through. When a courier order is dispatched, we email you the Delhivery tracking number and a link to follow it; you may also get updates on WhatsApp.
Gandhinagar local deliveries do not have a courier tracking number. Our team will call you if they cannot find the address.
Packing and freshness
All our products are food, so every order is packed in sealed packs and sturdy boxes to stay fresh and safe in transit.
Sweets ordered on our website are made fresh after you order and packed in MAP (modified atmosphere packaging), which keeps them fresh for 20–25 days after packing. Please check the best-before date on each pack and store the items as printed on the label.
If a product is out of stock, we will contact you to change the order or wait until it is available.
Address, delays and undelivered parcels
Please enter your full address, pincode and a working phone number at checkout. We cannot change the address once an order is dispatched.
- The courier usually makes up to 3 delivery attempts. If a parcel comes back to us because of a wrong address or no one being available, we can re-send it once you pay the delivery charge again.
- We are not responsible for delays caused by events beyond our control, such as weather, strikes, transport disruption or a wrong address.
- If your parcel has not arrived 10 working days after dispatch, call us. We will trace it with the courier and resend or refund the order (see our Refund Policy).
Damaged, wrong or missing items
If your order arrives damaged, wrong or with an item missing, contact us within 48 hours of delivery with photos of the parcel and the products. We will replace the item or refund you.
As our products are food, we cannot accept returns of opened or undamaged items. Orders cannot be cancelled once placed. See our Refund, Returns and Cancellation policies for the full terms.
Contact us
For any question about delivery, call our customer care on 1800 233 0999 (toll-free) or email orders@premnimithaas.com with your order number.
Radhe Prem Ni Mithaas (Keshavlal Sukhadia Foods Pvt Ltd), 231, Haveli Arcade, Sector 11, Gandhinagar 382011, Gujarat, India.